A respondent did not receive the email notification to participate. What should I do?
If a respondent does not receive the email notification to participate, try the following:

1. Try sending the email notification again.
2. Verify the spelling of the email address on the Respondent Manager page.
3. Try sending a regular email to the respondent.
4. If the domain of your email address (""@domain.com"") is the same as the domain of the respondent's email address, edit your account information and enter an alternate email address in the "Alternate from email address" field. A Yahoo or Hotmail email address would be appropriate options.

How do I extend the mailing date for a Checkpoint?
To extend the mailing date for a Checkpoint, click the "View Checkpoint Surveys" link in Checkpoint Central. Find the appropriate survey in the list provided and click the "Response Details" link. Next, click the "Extend mailing date" link. Enter a new mailing date in the field provided and click the "Submit" button.

I entered an incorrect email address for a respondent. How do I change it?
To change the email address for a respondent, click the "Respondent Manager" link in Checkpoint Central. Find the respondent in the list and click the respondent’s name. Change the email address in the "Email:" field and click the "Update Respondent" button.

How do I resend an email notification to an individual?
To resend an email notification to an individual, click the "View Checkpoint Surveys" link in Checkpoint Central. Find the appropriate survey in the list provided and click the "Response Details" link. Next, click the "Send/Resend notifications" link. Click the "Options" link next to the individual for whom you need to resend the notification. Click either the "Send Notification Email" or "Send Reminder Email" to send a notification to that individual.

How do I obtain the entry key for a respondent?
To obtain the entry key for a respondent, click the "View Checkpoint Surveys" link in Checkpoint Central. Find the appropriate survey in the list provided and click the "Response Details" link. Next, click the "Send/Resend notifications" link. Then click the "Options" link next to the individual for whom you need the entry key. Click the "Print Handout" link to view the entry key.

How do I enter answers from a paper booklet?
To enter answers from a paper booklet, click the "Booklet Entry" link in Checkpoint Central. Enter the entry key for the individual and click the "Enter" button. Enter the booklet data as indicated.

How do I set up a Checkpoint survey without a boss?
To set up a Checkpoint survey without a boss, enter a first name of "NoBoss" and a last name of "NoBoss" for the boss participant. This will indicate to Checkpoint administration that no boss will be participating in the Checkpoint survey.